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Help Desk Support Rep

Alpharetta, GA 30009

Posted: 11/14/2024 Employment Type: TempToFT Specialties: Information Technology Job Number: 148261 Pay Rate: $21.00/hour

Job Description

CornerStone Staffing is seeking a Help Desk Support Rep with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Job ID:148261

Location: Alpharetta, GA (30009)

Pay: $21

Schedule: Flex from Mon-Sat 7a-10p

Job Description:

As an Inbound Support Agent, you will handle inbound calls from customers utilizing company systems, processes, and procedures. Calls are handled with accuracy while meeting departmental and individual performance goals.? You will integrate and practice Company Shared Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE).

  • Accept inbound calls and handle customer requests

  • General Pharmacy system troubleshooting

  • Assistance with adjudication issues

  • Intermediate PC, Windows, Network and Hardware troubleshooting

  • Enter all calls in the Call Tracking System with accuracy and well documented call notes

  • Communicate effectively with Internal and External customers

Qualifications/Requirements

  • Must be able to work On-Call After hours

  • MS Office (Excel, Word, Outlook)

  • General networking knowledge (routers, switches, VPN, connectivity)

  • Experience with Windows 7/XP

  • Application troubleshooting background

  • Organized and detail oriented

  • Initiative

  • Team work

  • Positive attitude

  • Excellent attendance record

  • Strong schedule adherence

  • Multitasking abilities

  • High levels of engagement

  • Time management skills

  • Minimum 1-year experience in a call center environment preferred

  • Knowledge of SAP preferred

  • Pharmacy Tech exp preferred

  • Bilingual differential for fluent Spanish speaking individuals

Click the Apply Online button at the top of this page, then:

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If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you .

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About Alpharetta, GA

Discover exciting job opportunities in the vibrant area around Alpharetta, Georgia! Known for its thriving tech industry, abundant green spaces like the Big Creek Greenway, and fantastic dining scene featuring Southern specialties like shrimp and grits, Alpharetta offers a perfect blend of career growth and quality of life. With attractions like the Ameris Bank Amphitheatre for live music performances and the Avalon shopping area for upscale shopping and dining, Alpharetta provides a charming backdrop for your professional journey. Start your career exploration today by checking out our current job listings in this dynamic region!