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Loan Care Agent - Bonus Potential

Fort Worth, TX 761377

Posted: 02/05/2025 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 149070 Pay Rate: $18.00/hour

Job Description

CornerStone Staffing is seeking a Loan Care Agent (LCA) who excels in a fast-paced, customer-focused environment. If you have a passion for helping customers and experience in sales or financial services, we have the perfect opportunity for you!

Job Title: Loan Care Agent (LCA)

Summary:

The Loan Care Agent is responsible for assisting and educating customers on their auto loan refinance options while delivering excellent customer service.

Location:

Fort Worth, TX

Pay:

$17 - $18 per hour - Bonus Potential

Schedule:

Monday-Friday 10am to 7pm

Responsibilities:

  • Develop a thorough understanding of the auto finance industry and the loan refinance process.

  • Provide outstanding customer service while maintaining a professional and positive attitude.

  • Communicate effectively with customers via phone, email, text, fax, and in person.

  • Serve as the subject matter expert by answering customer inquiries and addressing concerns.

  • Resolve customer complaints by following the appropriate escalation protocols.

  • Handle high call volumes, including both inbound and outbound calls.

  • Accurately document customer interactions, inquiries, and resolutions in the loan origination system (LOS).

  • Overcome objections and effectively promote loan options and related products.

  • Maintain regular and predictable on-site attendance due to the high level of customer interaction.

  • Perform other duties as assigned.

Requirements:

A Loan Care Agent must:

  • Be able to multitask and adapt to changes in a fast-paced environment.

  • Be proficient in computer applications, email communication, and data entry.

  • Demonstrate professionalism and strong business acumen when interacting with customers, colleagues, and external parties.

  • Have the ability to read, interpret, and relay policies, instructions, and manuals effectively.

Experience:

  • High school diploma required with 1-2 years of customer service experience.

  • Bachelor s degree preferred.

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

Please select the Southlake when starting your application.

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About Fort Worth, TX

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