Loan Care Agent - Bonus Potential
Fort Worth, TX 761377 SOUTHLAKE
Job Description
CornerStone Staffing is seeking a Loan Care Agent (LCA) who excels in a fast-paced, customer-focused environment. If you have a passion for helping customers and experience in sales or financial services, we have the perfect opportunity for you!
Job Title: Loan Care Agent (LCA)
Summary:
The Loan Care Agent is responsible for assisting and educating customers on their auto loan refinance options while delivering excellent customer service.
Location:
Fort Worth, TX
Pay:
$17 - $18 per hour - Bonus Potential
Schedule:
Monday-Friday 10am to 7pm
Responsibilities:
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Develop a thorough understanding of the auto finance industry and the loan refinance process.
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Provide outstanding customer service while maintaining a professional and positive attitude.
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Communicate effectively with customers via phone, email, text, fax, and in person.
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Serve as the subject matter expert by answering customer inquiries and addressing concerns.
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Resolve customer complaints by following the appropriate escalation protocols.
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Handle high call volumes, including both inbound and outbound calls.
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Accurately document customer interactions, inquiries, and resolutions in the loan origination system (LOS).
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Overcome objections and effectively promote loan options and related products.
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Maintain regular and predictable on-site attendance due to the high level of customer interaction.
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Perform other duties as assigned.
Requirements:
A Loan Care Agent must:
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Be able to multitask and adapt to changes in a fast-paced environment.
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Be proficient in computer applications, email communication, and data entry.
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Demonstrate professionalism and strong business acumen when interacting with customers, colleagues, and external parties.
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Have the ability to read, interpret, and relay policies, instructions, and manuals effectively.
Experience:
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High school diploma required with 1-2 years of customer service experience.
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Bachelor s degree preferred.
To Apply for this Job:
Click the Apply Online button, then:
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If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
Please select the Southlake when starting your application.
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