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Call Center/Customer Serv

Ready to embark on a rewarding career in the fast-paced world of Call Center/Customer Service? Join us and discover a sector brimming with growth opportunities and unique advantages. As customer expectations evolve, this industry thrives on innovation and making a tangible impact on society. Providing excellent service and problem-solving skills will not only bring job satisfaction but also pave the way for a fulfilling career path. Explore our job listings today and take the first step towards a fulfilling career with endless possibilities.

Logistics Customer Service Representative

Dallas, TX 75254

Posted: 03/26/2024 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 141166 Pay Rate: $18.50/hour

Job Description

CornerStone Staffing has teamed up with a major logistics company to seek out a team of Customer Service Representatives. If you have 2+ year(s) of call center experience and enjoy working collaboratively, APPLY TODAY!

Job Title: Logistics Customer Service Representative

Location: Dallas, TX

Pay Rate: $18.50/hr.

Duration: Long-Term Temp

Schedule: Monday to Friday, 8am to 5pm

Job Duties:

  • Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues

  • Handles heavy inbound calls (150-200 daily) professionally and promptly

  • Educates and promotes self-service options where applicable

  • Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving

  • Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations

Job Requirements:

  • High School Diploma or Equivalent

  • Must have 2+ year(s) of experience in a high volume, metrics driven call center environment

  • Must be able to maintain composure and diffuse tense calls

  • Microsoft Dynamics 365 experience is a major plus!

Pre-Screening Includes:

  • Background Check

  • Drug Screening

  • Interview Process

  • Clerical Testing

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Frisco Branch.

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