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Luxury Customer Service Rep

Dallas, TX 75201

Posted: 04/25/2024 Employment Type: DirectHire Specialties: Call Center/Customer Serv Job Number: 144860 Pay Rate: $48880.00/year

Job Description

CornerStone Staffing has partnered with a luxury jeweler retailer who is seeking a High End Customer Service Rep for a DIRECT HIRE Opportunity!

This is an exciting opportunity with amazing health benefits, and PTO!

Join a company who is invested in your future, APPLY TODAY!

Job Title: Luxury Customer Service Rep

Location: Dallas, TX

Pay: $48,880 annually

Hours: Rotating Schedule every 3 weeks; 7am-7pm

Job Description:

  • The Customer Service Associate represents the company in a positive and professional manner while providing superior quality service that furthers the client experience via phone interaction

  • Central point of communication between all departments within the Dallas Service Center

  • Center regarding jewelry servicing, as well as the National Call Center

  • Greeting customers and visitors properly

  • Maintaining a filing system and scanning documents

  • Preparing jewelry piece which includes, inspecting and packaging, winding and setting, after invoicing to be returned to customer

  • Handling jewelry piece with care and knowledge when customer brings it in

  • Handling high volume inbound calls from consumers and jewelers

  • Demonstrates strong product knowledge and understanding of the after sales service process

  • Order entry and invoicing; Process payments

  • Continues to learn new product knowledge

  • Updates consumer's information

  • Answers customers questions and addresses their concerns regarding the servicing of their product


  • Ability to communicate exceptionally well with diverse customers; articulate, well - spoken filled with warmth and compassion

  • Dedicated to providing excellent customer service to callers and visitors

  • Attentional detail

  • Ability to learn and retain facts

  • Interpersonal skills, oral and written communication

  • Follow Stand Operating Procedures

  • Occasionally lift up to 25 pounds

  • Ability to stand and walk for periods of time

To Apply for this Job:

  • Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application

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