Do you have experience handling inbound and outbound calls in a healthcare or pharmacy setting?

Have you previously worked in a role that required collaboration with clinical teams?

Don't miss out on this opportunity! APPLY TODAY

Job ID: 146962

L ocation : Cary, North Carolina **100% On-Site**

Pay :  $20.40/HR

Schedule: Monday Friday | 11:30am-8pm EST

**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **

Essential Duties and Responsibilities

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Qualifications/Requirements

• High School Diploma or GED with minimum of Associate degree preferred
• 2 years experience in high volume Call Center and familiar with medical terminology; Pharmacy experience, a plus
• Strong professional and empathetic verbal and written communication skills
• Experience working with management information systems to effectively address customer needs
• Proficiency in Microsoft applications
• Professional telephone manner
• Strong attention to detail
• Medical office experience / knowledge of medical terminology preferred
• Must be willing to take a typing and customer service test

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

• If your are NOT currently registered with CornerStone Staffing, click the  I need to register button to complete the application and  select the office location closest to you .