Looking to lead a dynamic team from home? If you have a strong background as a Medical Call Center Team Lead and a passion for excellence in the specialty pharmacy industry, we want you!

As a leader in specialty pharmacy, we are seeing dedicated Team Leads who thrive in a remote work environment. Be part of a company that's shaping the future of healthcare, all while enjoying the flexibility to work from any location that suits you.

Job Title: Medical Call Center Team Lead

Location: WORK FROM HOME- FULLY REMOTE - EQUIPMENT PROVIDED

Applicant must reside close to TX (75056), NC (28217), FL (32746) to be considered for this role

Length of Role: Starts September 30th and ends mid - February 2025, based on the needs of the business candidates can be considered for full-time

Pay: $20-23/hr

Schedule: 7am 7pm CST or 8am 8pm EST | must be able to work all shifts

Typically Monday to Friday position, but candidate must be flexible to work Saturday's if needed

The Team Lead is responsible for the day-to-day tactical support and coaching activities of remote staff performing Benefit Verifications for a designed team within a Micro-Hub. The Team Lead will assist the Supervisor and Area Director or Area Manager in meeting the team s daily and weekly productivity goals, achieving customer service expectations, and ensuring quality control measures are followed for all assigned projects.

Primary Duties And Responsibilities:

• Provides day-to-day instructions to team members on processing Benefit Investigations

• Provides coaching and issue resolution support to assigned team members as it relates to the successful completion of a benefit investigation

• Monitors seasonal employee task-specific job performance to ensure that specific necessary tasks are completed in accordance with client service level requirements for processing a benefit investigation

• Conducts daily monitoring of employee production to ensure teams meet or exceed performance standards and achieve quality control measures

• Assist the Supervisor and Area Director/Manager with various training initiatives necessary to prepare the Reimbursement Specialist, Seasonal to meet all performance benchmarks required to process benefit verifications

• Escalates issues as appropriate to the Supervisor under prescribed protocols

• Assist with the development of program training documents

• Ensures open communication with the staff

• Proactively identifies program issues and proposes ways in which to address these challenges to their supervisor

• Maintains positive rapport with internal and external customers

• Performs related duties as assigned

The ideal candidate will have the following profile:

• Previous 2+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub, physician s office, healthcare setting, and/or insurance background preferred

• Previous 1+ years supervisory or leadership experience

• Prior experience in processing benefit investigations in a fast-paced dynamic environment is highly desirable

• High School Diploma or GED min / Bachelor s Degree preferred, but not required

• Experience in directing a remote workforce is highly desirable

Application Process includes:

Background check, virtual interview and basic clerical assessments

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Southlake office