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Medical Customer Service Representative

Frisco, TX 75034

Posted: 05/25/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 139432 Pay Rate: $20.00/hour

Job Description

CornerStone Staffing has partnered with a dynamic health care services company headquartered in Frisco, looking for customer-oriented Medical Customer Service Representatives! This position has a high potential for growth and a fun, interactive family culture. Start your new CAREER today!

Job Title: Medical Customer Service Representative

Location: ONSITE in Frisco, TX 75034

Pay: $20-$24/hr based on experience

Job ID: 139432

Hours of Operation: Monday to Friday, 8am to 5pm w/Occasional Saturdays as needed

Job Description:

  • Answer questions and handle problem resolution on benefit, provider or claim issues; must be able to explain copays, out of pocket, and co-insurance and how they work

  • Averaging 80 to 100 calls per day

  • Follow up with members and providers as necessary

  • Process coverage changes and send out supporting documentation, as necessary

  • Other duties may be assigned as necessary

  • Ability to multitask

Required Experience/Qualifications:

  • 2+ years experience with medical benefits required in a heavy call environment

  • Must be experienced with and able to perform EOB

  • Experience with Salesforce is a plus!

  • Microsoft Excel/Word experience is required

  • Team player with a positive attitude

  • Must be able to type fluently while on the phone

Application Process Includes:

  • Drug Testing

  • Background Check

  • Skills Assessment

  • Virtual Interview

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.


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