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Medical Customer Service Representative

Plano, TX 75093

Posted: 05/22/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 139339 Pay Rate: $20.00/hour

Job Description

CornerStone Staffing has teamed up with a leading healthcare company to seek out a team of dedicated Medical Customer Service Representatives for an exciting hybrid remote opportunity!

If you have 2+ year(s) of experience with EOB and customer service in a high volume call center setting, APPLY TODAY !

Please note that candidates must have medical call center experience in order to be considered.

Job Title: Medical Customer Service Representative

Work Location: Plano, TX [4 Days WFH - 1 Day in Office Per Week]

Training Location: 2 Weeks Onsite in Plano, TX from 8:00AM - 5PM

Start Date: Monday, June 19th, 2023

Pay Rate: $20/hr. [$21/hr. for Spanish bilingual candidates!]

Schedule: Monday - Friday, 8 Hour Shift Between 7AM - 7PM CST

Duration: Temp to Hire! *** LONG-TERM CAREER MOVE ***

Job Duties:

  • Assist patients with general inquiries, billing questions, and information updates through inbound/outbound calling.

  • Update patient demographics and insurance information as needed.

  • Review patient accounts to determine why there is an outstanding balance and effectively explain the details.

  • Process payments over the phone from patients.

  • Explain insurance company's explanation of benefits (EOB).

  • Participate in projects/meetings and perform other duties as assigned by management.

Job Requirements:

  • 2+ year(s) of high volume medical call center experience

  • Knowledge of medical insurance processes, terminology and explanation of benefits (EOB)

  • Must be able to type fluently while speaking with callers

  • Strong attention to detail, excellent organizational skills, and the ability to multitask

  • Must be able to work in office at least 1 day per week and commit to 2 weeks of onsite training.

  • Microsoft Word & Outlook are required; Microsoft Excel is a huge plus!

Screening Process Includes:

  • Background Check

  • Drug Screening

  • Clerical Testing

  • Interview Process

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Frisco Branch.



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