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Membership Support Agent

Bedford, TX 76022

Posted: 03/13/2024 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 143977 Pay Rate: $15.00/hour

Job Description

Do you have Sales Retention experience? CornerStone Staffing is currently hiring for Membership Services Support Agents in Bedford, TX

Amazing opportunity for someone who wants to promote and sell FUN!!

Ideal candidate has awesome phone skills and loves talking to parents to re-book their Family Entertainment membership for their kids!

Job Title: Membership Services Support Agent

Location: Bedford, TX (76022)

Hours: Sun-Wed 9am - 7pm or Wed-Sat 9am - 7pm

Pay: $15.00

You will be a great fit for this position if:

  • You love working in a fast-paced, dynamic Family Entertainment atmosphere.

  • You have a passion for delivering a great Guest experience at every touch point.

  • You have excellent verbal and written communication skills.

  • You are a self-starter, eager to learn and develop your expertise.

  • You respond to all leads in a timely fashion same to next business day.

Responsibilities:

  • Assist Guests with general questions and support surrounding the Membership program

  • Provide one call resolutions to quickly resolve inquiries

  • Answer incoming calls regarding cancellation requests, account changes, refunds and other requests based on company policy

  • Process outbound calls to existing Members regarding account updates as needed

  • Provide account options and solutions to deescalate Guests inquiries within business alignment

  • Document and process account changes within CRM

  • Meet productivity expectations while providing a high regard to Guest service

Qualifications and Skill Requirements:

  • REQUIRED :Previous Sales Retention experience

  • Professionalism with Guest focus and high regard to providing the best Guest service

  • Excellent computer skills and ability to multi-task in a high paced work environment

  • Data entry skills with an emphasis on attention to detail

  • Strong people skills including being informative while listening

  • Minimum of two years call center experience emphasizing in collections and contractual agreements preferred

  • Familiarity with Five9 and or Salesforce preferred

  • High School Diploma or GED

Internal Processes:

  • Manage requests that come in through inbound Phone Calls, Salesforce, Zendesk and the daily email inbox

  • Promptly respond to any and all emails/leads and strive to respond to all Guests in less than 24 hours

  • Check our voicemail box daily to respond to inquiries

  • Perform daily task efficiently with little to no direction

  • Be prompt and expedite all daily objectives

  • Be a team player and helping each other

Working Environment

We are business casual!

Ability to work Saturday, Sunday and/or evening shifts during the week.

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to: arlington.resume@cornerstonestaffing.com once your resume has been reviewed should you meet the needs for the client a recruiter will contact you to discuss the next steps in the process.

Please mention Job #143977 in your email.

#ZIP

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