Do you have excellent customer service experience ? Do you come from a mortgage background and have a desire to assist others in need?

We have an excellent position for you with a successful and well know Financial Institution!!!

Job Title: Mortgage Customer Service Representative

Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA

Pay: $18-$21/hr - depending on experience

Schedule: Monday - Friday, 8am - 5pm

DIRECT HIRE

Job ID: 148476

Job Description: The Customer Relations Call Center Specialist II is responsible for fielding in-bound calls from customers in the servicing of their mortgage and providing excellent customer service and knowledgeable responses to resolve customer concerns.

Responsibilities include:

• Field internal and external calls from the message center and respond to customer request within established timelines

• Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently

• Compare and evaluate possible customer service solutions, and make recommendations to customers to best meet their needs

• Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service

• Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns

• Complete escrow analysis, account maintenance changes, payoff requests, and handles credit bureau disputes

• Adhere to operational controls including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets

• Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent customers

• Handle escalated calls and act as resource for other agents

Job Requirements

• 2+ years of experience in Mortgage Servicing

• 2+ years of call center experience

• Experience working in MSP preferred

• Must be able to work in a high volume call center with frequent distractions

• Excellent customer service skills

• Proficient in Microsoft Office

• Provide quality interactions with internal and external sources

• Able to input data and verify information

• Ability to communicate extensively, effectively and empathetically to our customers

• Excellent analytical, organizational, and problem-solving skills

• Ability to execute and prioritize multiple tasks

• Demonstrated professionalism

• Must be an efficient and effective listener

Application Process Includes:

• Background check

• Soft credit check

• Clerical Testing

• Interview with client

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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