Mortgage Customer Service Representative
Irving, TX 75063 ARLINGTON
Job Description
CornerStone Staffing is hiring for a Mortgage Customer Service Representative with a Property Tax Services firm in Irving (75063).
This is a permanent position for someone who has a strong foundation with property taxes, mortgage knowledge and/or research skills.
APPLY TODAY!! We have the perfect position for you in Irving!
Mortgage Customer Service Representative Required Skills:
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1-2 years call center experience
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Real estate tax service industry experience
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Must be able to type 50 wpm+ (you will be tested)
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Must be able to use 10 key by touch (you will be tested)
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Microsoft Access proficiency
If Interested:
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Apply Online @ www.cornerstonestaffing.com
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EMAIL: jamies@cornerstonestaffing.com with your name and add TAX CS to subject line
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Mention Job #144737 In Your Communication
Mortgage Customer Service Representative Pay: $16 - $19 /hr. Based on Experience
Mortgage Customer Service Representative Schedule:
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MONDAY to THURSDAY, 7AM-7PM CST and Friday 7AM-4PM
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Flexibility to work within these hours as schedules can fluctuate
The Call Center Representative ensures that all incoming calls receive professional, courteous, accurate, and timely responses to inquiries regarding property tax matters. The role initiates and follows up on appropriate task research when necessary.
Inbound Calls
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Processes a high volume of incoming routine calls
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Completes Share fax correspondence received from customers
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Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
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Responds to customer calls and/or email requests and as needed to address questions or concerns
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Communicates status of assignments to the Lead or Supervisor
Tax Research
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Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquire
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Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
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Returns homeowner calls as necessary, once research is complete
Core Competencies
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Possess excellent communication skills, both written and verbal
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Ability to work in a fast-paced environment
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Ability to work independently and as a team, with minimal direct supervision
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Ability to toggle between various lender systems
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Ability to retain and recite multiple lender scripts
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Maintain a call quality assurance average of 90% or better
To Apply For This Job:
Click the Apply Online Button
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If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
For immediate consideration, apply to this posting & a recruiter will reach out to you to schedule a phone interview.