Job Title: Mortgage Customer Service Representative
Pay Rate: $16/hour
Schedule: Standard Business Hours (Monday-Friday) | Flexible for OT
Location: 1st week onsite for equipment pickup (Lewisville, TX), then fully remote

Summary: Provide support to clients by helping manage and protect real estate assets, requiring coordination with city officials and customers to ensure tasks are completed accurately and efficiently.

Essential Duties & Responsibilities:

• Review and verify information for accuracy, resolving customer issues using provided resources.

• Prepare, edit, and update documents and records to ensure they meet client needs.

• Communicate with customers and city officials to address questions and minimize potential risks.

• Monitor task queues and ensure all assignments are completed on time and correctly.

• Follow client guidelines and company policies to maintain accuracy and compliance.

Skills & Qualifications:

• Strong communication skills for email, phone, and written correspondence.

• Ability to manage tasks with attention to detail and urgency.

• Exceptional customer service abilities to handle client concerns professionally.

• Comfortable working under deadlines in a fast-paced environment.

• Proficient with Microsoft Office (Word, Excel, Outlook) and able to navigate databases.

• Organized, with the ability to prioritize and manage time effectively.

Education:

• High school diploma or GED required.

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

For immediate consideration: Email resume to rebeccabr@cornerstonestaffing.com and include "Mortgage CSR" in the subject line.

#ZIP