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Patient Pharmacy Care Agent

Irving, TX 75006

Posted: 01/23/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 137288 Pay Rate: $18.00/hour

Job Description

Work for one of the largest providers of medicines, pharmaceutical supplies and health information technology products (IT) products and services in the United States.

Join an international team of people passionate about improving the health of patients around the world. Our culture is built on integrity, respect, collaboration and high performance and inspires everything that we do.

Job Title: Patient Pharmacy Care Agent

Location: Irving, Texas

Pay : 17 - 18/hr.

Schedule: Hours: Hours can be anywhere between 8am and 7pm (Monday to Friday)

Must be flexible for overtime or voluntary OT based on needs of business

Remote role after 2-3 week training on site

Job Description: Outbound and inbound phone calls (70-90 calls per day) to patients, facilities, nurses in regards to authorizations for prescriptions and also shipment of prescriptions.


  • Show initiative and take an enthusiastic proactive approach to work

  • Strong telephone skills

  • Answers incoming phone calls and provides necessary information

  • Contacting patients and gathering essential information for coordination of shipment of prescription

  • Responsible for accurately and completely scheduling medication deliveries

  • Maintains patient records accurately and completely

  • Follows all applicable government regulations including HIPPA and compliance regulation

  • Process prescription refills to include: refill confirmation when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication

  • Accurately process all orders in a timely manner

  • Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include: lab data as applicable, results of patient contact documented on the custom assessment and hospitalizations

  • Complete all necessary paperwork, forms, and records according to policy

  • Assist in the prioritization and the progress of patient paperwork through the patient care pathway

The ideal candidate will have the following profile:

  • Strong telephone skills and communication skills

  • Soft skills (empathy, listening, communication, time management)

  • High school diploma required

  • 1-3 years of experience in a Customer Service Center required or strong customer service experience with excellent work tenure

  • Pharmacy and/or Health Care Call Center experience a huge plus!

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email to schedule a phone interview with a recruiter and put "Patient Pharmacy Care Agent " in the subject line of your email.

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