CornerStone Staffing is seeking to fill over 20 Healthcare Customer Support positions in Fort Worth, TX. The perfect candidate will have experience handling a high volume of incoming calls, scheduling prescription refills, and providing patients with status updates. Join a leading independent specialty pharmacy that focuses on treatments for rare diseases and cancer. Apply today!!

L ocation: Fort Worth, TX ** 100% On-Site**

Pay: $20.40/HR

Schedule: Monday Friday *available for shift between 8am - 8pm EST | flexible for OT & Weekends

**Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule **

Duties and Responsibilities

• Serve as the primary contact for inbound pharmacy calls, minimizing workflow disruptions by addressing non-clinical customer inquiries like prescription status or financial details.

• Manage inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution.

• Respond directly to customer inquiries or route calls to the appropriate staff for prompt resolution.

• Update progress notes to allow quick referral status assessment by other team members.

• Use the management information system to handle customer service tasks, including refill needs, prescription status, insurance verification, and invoice requests.

Qualifications/Requirements

• High School Diploma or GED required; Associate degree preferred

• Call center customer service experience (no retail)

• Experience using management information systems to assist customers

• Proficient in Microsoft applications

• Strong verbal and written communication skills

• Professional phone etiquette

• Attention to detail

• Medical office experience or knowledge of medical terminology is a plus

• Must be willing to take a typing and customer service test

Click the Apply Online button at the top of this page, then:

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