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Problem Resolution Asociate

Tallahassee, FL 32311

Posted: 07/03/2024 Employment Type: Temp Specialties: Administrative/Clerical Job Number: 146207 Pay Rate: $16.50/hour

Job Description

CornerStone Staffing is hiring for Problem Resolution Associate in Tallahassee, FL

This vital role will provide customer service and problem resolution via inbound calls, outbound calls and/or email.

No previous experience required - APPLY TODAY!

Location: Tallahassee, Florida 32311 (Onsite Only)

Pay Rate: $16.50/hr

Schedule: Monday - Friday | 8am - 6pm EST (must be flexible to work late, phone que must be complete before the team goes home)

Job Description:

This role is the Tier I position assisting customers with Benefits questions

Answers and greets customer s calls in a courteous, friendly, and professional manner using company script

Listens attentively to customer needs/concerns; demonstrate empathy

Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.

Prepare and complete accurate work and update customer ticket/file via system.

Conduct correspondence with customers and team members.

Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.

Other duties, as assigned by your immediate supervisor and/or manager

Skills and Experience | Required Education and Experience:

High School diploma or GED

No previous experience required - Retail Customer Service or Call Center Customer Service preferred

Knowledge of basic computer operations - is a MUST

Ability to demonstrate excellent customer service/support skills

Ability to demonstrate excellent written and oral communication skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner

Background Requirements:

Candidates must be willing to submit to a Criminal Background

Employment Verification

Education Verification

Drug Screen test

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you .

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About Tallahassee, FL

Ready to embark on a career adventure in scenic Tallahassee, Florida? Nestled in the heart of the Sunshine State, Tallahassee boasts a vibrant job market with incredible growth opportunities. Imagine being part of a community that blends southern charm with rich history, surrounded by the stunning beauty of Wakulla Springs State Park and the captivating performances at the Goodwood Museum and Gardens. Indulge in the area's renowned cuisine, explore the stunning exhibits at the LeMoyne Center for the Visual Arts, or cheer on the Florida State University Seminoles at Doak Campbell Stadium. Discover your next career move amidst the enchanting allure of Tallahassee!