We are seeking detail-oriented Processing Specialists to join our client's team in Mesa, AZ . This role involves handling tolls and violations for rental and fleet clients, completing online payments, and researching missing details in a high-volume environment. Strong attention to detail, accuracy, and time management skills are essential.

Job Title: Processing Specialist

Pay: $16 - $18/hourly
Location: Mesa, AZ

Essential Responsibilities:

• Sort, research, and process various notices (court, warrants, bankruptcies, returned checks, etc.)
• Research tolls & violations within iFACS for clients (TollKeeper, PlatePass, Viologics) to resolve issues (payment, disputes, liability changes, refunds, etc.)
• Review and audit processes, providing feedback to agents in a professional manner
• Maintain documentation and process tracking
• Communicate clearly and professionally with internal and external clients
• Assist with special projects from leadership as needed

Ideal Candidate:

• Job stability demonstrated on resume - REQUIRED
• Previous office experience (administrative duties, data entry, auditing, quality control, etc.) - HIGHLY PREFERRED
• Strong PC skills (Word, Excel)
• Familiarity with office equipment (computers, copiers, scanners, mail machines)
• Ability to navigate internet-based systems
• Excellent attention to detail and quality
• Strong analytical problem-solving skills
• Excellent written and verbal communication skills
• Ability to escalate issues when necessary

On-boarding Requirements:

• High School Diploma or equivalent (GED)
• Criminal Background & Drug Screening
• 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.

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