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Remote Pharmacy Customer Service Representative

The Colony, TX 75056 | Fully Remote

Posted: 09/15/2023 Employment Type: TempToFT Specialties: Healthcare Job Number: 141115 Pay Rate: $19.50/hour

Job Description

CornerStone Staffing has teamed up with a major pharmaceutical benefits company to seek out a team of Pharmacy Customer Service Representatives for an exciting remote opportunity!

Job Title: Pharmacy Customer Service Representative

Pay Rate: $18.50/hr. - $19.50/hr. BOE

Certified Pharmacy Technicians are eligible for the $19.50/hr. range

Location: WFH

Start Date: Monday, October 16th 2023

Duration: Temp to Hire!

Hours of Operation: Monday to Friday,7:00AM to 7:00PM CST

  • Must be open to any 8 hour shift between 7:30AM to 7:00PM CST

  • Must be open to rotating Saturdays (9AM to 1PM)

Job Duties:

  • Answer questions and handle problems regarding pharmacy benefit, provider, or claim issues

  • Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary

  • Spend approx. 90% time on the phones and provide empathetic customer service

  • Seek approval for overrides and prior authorizations as needed and enter them into the claims system

  • Monitor pharmacy claims processing and complete data entry of member records

  • Other duties or special projects may be assigned as necessary

Job Requirements:

  • 1+ years of experience in pharmaceutical healthcare industry

  • A pharmacy technician certification is highly preferred (inactive also applies)

  • 1+ year(s) of PBM or health benefits experience

  • Experience in working in a high volume call center is highly preferred

  • High school diploma or equivalent

Pre-screening Includes:

  • Background Check

  • Drug Screening

  • Clerical Testing

  • Interview Process

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Frisco branch.


Apply Online

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