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Senior Customer Service Technician

Richardson, TX 75081

Posted: 06/28/2024 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 146083 Pay Rate: $23.00/hour

Job Description

CornerStone Staffing is currently recruiting for the following position:

Job Title: Senior Customer Service Technician

Location: Richardson, TX

Pay: $23/hr

Schedule: Mon - Fri 7am- 4pm

Job Duties:

  • Maintaining excellent customer service.

  • Troubleshooting over the phone with customers to determine a problem/solution.

  • Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.

  • Entering repair information in our database to include parts used, labor codes and troubleshooting information, documentation of Infant Mortality Failures, etc.

  • Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.

  • Road testing of repaired units.

  • Entering call log and customer information within database system.

  • Communicating problems and issues to CSD Supervisor and CSD engineer.

  • Other duties may be assigned.

Requirements:

  • Knowledge of optics/laser technology

  • Associates degree or Technical certificate / prior experience may be considered in place of a degree

  • Knowledge of RF, analog and digital circuitry (desired but not required)

  • Knowledge of soldering techniques

  • Ability to quickly determine or analyze problem(s) and communicate to customer

  • Customer care skills, including the ability to diffuse a difficult customer situation

  • The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Employee must be able to perform duties outdoors/hazardous conditions.

Ap plication Process Includes:

  • Drug testing

  • Background check

For immediate consideration, send your resume to katelynr@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button, then:

  1. If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  2. If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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About Richardson, TX

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