Are you a Customer Service Professional who is looking for a fun and business casual work environment? We have an excellent Direct Hire opportunity with a Leader in the Benefits Industry!!! Our client offers AMAZING benefits!

Job Title: Bilingual Service Advocate

Location: Addison, TX

Pay: $18 - $21/hr BOE

Schedule: Mon-Fri 9a-6p or 10a-7p

Job Description:

• Field incoming calls from members, clients, and providers, providing clear explanations of member benefits, product offerings, and assistance in locating providers.

• Manage all incoming communications and proactively make outbound calls to ensure outstanding service at all times.

• Strive to achieve and sustain a monitoring score of 90% or higher.

• Resolve Level 1 issues within a 24-hour period.

Requirements:

• _{Call Center experience is required}

• 2-3 years stability in previous roles is required

• _{High School Diploma or GED}

• Candidate will display a strong passion and ability for delivering exceptional customer service to internal and external parties

• Ensure consistent schedule adherence, including arrival to work, punctuality returning from breaks/lunches, and departing from work as scheduled

• _{Strong follow-through skills}

• Extraordinary time management and organizational skills

_{This position offers excellent benefits such as:}

• Medical, Dental, Life Insurance and Disability Insurance

• 401k with a 5-year vesting

• 5 days of Vacation and 5 days of personal/sick

• 10.5 paid Holidays per year

Application Process Includes:

• Drug testing

• Background check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Addison branch.

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