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Skip Recovery Agent

Irving, TX 75039

Posted: 01/13/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 137181 Pay Rate: $23.00/hour

Job Description

Immediate Openings for 3- Bilingual Skip Tracer Agents for an auto lender in the Irving area!!

Job Title: BILINGUAL Auto Skip Tracing Agent (English/Spanish)

Location: HYBRID-2 DAYS A WEEK ON SITE IN IRVING

Pay: $23 /hour

Schedule: Monday - Friday / 9AM-6PM

ID: 137181

Agent will be responsible for reviewing all current skip cases and complete deep skip work to aide our repossession agents in securing the vehicles. They will have direct contact with our different repossession agents and will report directly to our Loss Mitigation manager.

JOB DESCRIPTION:

    • Managing OFR accounts

    • Managing repossessed vehicle

    • Managing Repossession Vendor

    • Repossession fee review and approvals

    • Making outbound calls on OFR/ repossessed accounts

    • Receiving inbound redemption calls

    • Making suitable arrangements with customers that are currently past due

    • Identifying accounts that require management review

    • Providing outstanding customer service

    • Placing accounts out for repossession based on account delinquency and aligned with policy and procedures

    • Maintaining required standards set by the department

    • Adherence to Company policies and procedures

REQUIREMENTS:

  • MUST be Bilingual in English and Spanish -90% of the communication will be done in Spanish

  • 1+ year of Collections/Loss Mitigation or Skip work REQUIRED

  • Ideal candidate will have previous experience in customer service or in a call center environment.

  • High School Diploma or GED required

Application Process Includes:

  • Background Check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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