Do you want to work from the comfort of your own home? Do you have Healthcare Team Lead experience? APPLY NOW and come work for us!

We are seeking Team Leads to join our growing team!! Come work for a TOP COMPANY in the health care system. We are growing and in our busiest season and we are seeking candidates who are passionate about the health care field and providing great customer service!

Job ID :146623

Job Title: Healthcare Team Lead

Location: WORK FROM HOME- FULLY REMOTE - EQUIPMENT PROVIDED

Applicant must reside close to TX (75056), NC (28217), FL (32746) to be considered for this role

Length of Role: Starts September 30th and ends mid - February 2025, based on the needs of the business candidates can be considered for full-time

Pay: $20-23/hr

Schedule: 7am 7pm CST or 8am 8pm EST | must be able to work all shifts

Typically Monday to Friday position, but candidate must be flexible to work Saturday's if needed

The Team Lead is responsible for the day-to-day tactical support and coaching activities of remote staff performing Benefit Verifications for a designed team within a Micro-Hub. The Team Lead will assist the Supervisor and Area Director or Area Manager in meeting the team s daily and weekly productivity goals, achieving customer service expectations, and ensuring quality control measures are followed for all assigned projects.

Primary Duties And Responsibilities:

Provides day-to-day instructions to team members on processing Benefit Investigations

Provides coaching and issue resolution support to assigned team members as it relates to the successful completion of a benefit investigation

Monitors seasonal employee task-specific job performance to ensure that specific necessary tasks are completed in accordance with client service level requirements for processing a benefit investigation

Conducts daily monitoring of employee production to ensure teams meet or exceed performance standards and achieve quality control measures

Assist the Supervisor and Area Director/Manager with various training initiatives necessary to prepare the Reimbursement Specialist, Seasonal to meet all performance benchmarks required to process benefit verifications

Escalates issues as appropriate to the Supervisor under prescribed protocols

Assist with the development of program training documents

Ensures open communication with the staff

Proactively identifies program issues and proposes ways in which to address these challenges to their supervisor

Maintains positive rapport with internal and external customers

Performs related duties as assigned

The ideal candidate will have the following profile:

Previous 2+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub, physician s office, healthcare setting, and/or insurance background preferred

Previous 1+ years supervisory or leadership experience

Prior experience in processing benefit investigations in a fast-paced dynamic environment is highly desirable

High School Diploma or GED min / Bachelor s Degree preferred, but not required

Experience in directing a remote workforce is highly desirable

Minimum Skills, Knowledge And Ability Requirements:

Strong interpersonal skills and attention to detail

Ability to grasp and apply supervisory and coaching concepts and best practices

The ability to manage multiple tasks and meet deadlines

Working knowledge of Microsoft Office

Ability to resolve associate issues effectively and efficiently

Proven ability to appropriately escalate issues to management

Provides a climate for motivation and support

Ability to appropriately delegate task

Ability to work remotely

Application Process includes:

Background check, virtual interview and basic clerical assessments

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