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Tech Support Specialist

Coppell, TX 75019 | Temp

Post Date: 07/06/2018 Job ID: 90402 Specialties: Information Technology Pay Rate: $18.00/hour

Are you an experienced Support Technician? Do you have flexibility with your schedule? Are you looking for an amazing TOP 100 COMPANY to work for?

I want to speak with YOU!

CornerStone Staffing is partnered with a client that is a leading retail chain which offers storage and organization products who is currently seeking experienced Tech Support Specialists.

Job Title: Tech Support Specialist

Pay: 18/hr

Schedule: Monday- Friday 8:30am- 5:30pm (must be flexible to work overtime/schedule adjustments as needed)

Job Description

  • Provides telephone and in person support to end users via multiple methods while they inst

  • Provides excellent customer support to internal and external clients.

  • Responsible for accurate tracking and documentation of installation timeline and any problems that arise.

  • Responsible to insure timely installation of various pieces of hardware.

  • Assist with laptop and PC hardware/software installation

  • Troubleshoot reported software, hardware, network problems when they relate to desktop computer and peripherals

  • Provide case status updates to Customer and Retail Solutions personnel

  • Troubleshoot and perform root cause analysis of reported incidents when they relate to retail solutions hardware, computer and peripherals

  • Daily monitoring / checks

  • Logging of noted issues

  • Troubleshoot or assist in troubleshooting of data center related issues

Skills & Requirements

  • Hardware and software troubleshooting experience on PCs and laptops

  • Retail experience highly preferred

  • POS experience highly preferred

  • Ability to type 35 WPM, MS Suite

  • Windows 10 experience

  • PC and laptop imaging/configureation (and peripheral experience)

  • Docking station updates

  • Windows updates/windows application installs

  • Active Directory computer administration

Education

  • High school diploma or equivalence and:

  • BS Degree, technical school graduate, electronics training, or equivalent experience

Experience:

  • Two or more years of related experience for technical support

  • Certifications, Licenses, etc.

To Apply for this Job:

  • Click the Apply Online button at the top of this page if you are on the CornerStone Staffing job board.

  • Click this link to Apply with CornerStone Staffing if you are reading this job description on another job board: http://bit.ly/1dEaldj

  • After completing the Online Application, come to the Las Colinas office to interview with a recruiter:

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd. Suite 155

Irving, TX 75038


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