Technical Support Engineer
Plano, TX 75093
CornerStone Staffing has partnered with a leader in cyber security and is seeking a motivated Technical Support Engineer! Recent IT grads welcome to apply!
Job Title: Technical Support Engineer
Duration: 6 month contract to hire!
Location: Plano, TX
Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel may be required to customer sites in the event of a critical situation to expedite resolution.
Provide on-call support 24x7 on an as needed basis.
Set up equipment in the lab for replications
Note: This is contract-to-hire opportunity providing support services to the US Federal Government. US citizenship is a requirement of this position
Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.
Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.) Knowledge with TCP/IP Good knowledge with layer 4 protocols (TCP / UDP) Good understanding of MAC / ARP / NAT / Route tables.
Knowledge with DHCP / DNS
Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP) Knowledge with Security (IPSEC / SSL-VPN) Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus Knowledge with Authentication Protocols a plus (Radius / TACACS)
Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required
For Immediate Consideration please visit CornerStone Staffing Monday-Friday at 9am.
2600 Dallas Parkway
Frisco, TX 75034